Which OTIF target is used as an example in practice?

• A. 95% of orders delivered on time and in full.
• B. 90% of orders delivered on time and in full.
• C. 98% of orders delivered on time and in full.
• D. 100% of orders delivered on time.

Answer: (C)

OTIF is the measure of how many orders arrive both on the promised date and with the full, correct quantities. It’s a combined reliability metric, so delivering on time and in full are both required for an order to count as meeting the target. In practice, 98% is used as the example target because it represents a high, ambitious standard that’s still attainable with good planning, supplier collaboration, and logistics execution. This level pushes teams to improve both timing and completeness without demanding perfection, which is rarely achievable in real-world supply chains. It also aligns with common industry benchmarks and training examples, making it a clear, practical reference point. The other options tend to be either too lenient to drive meaningful process improvements or too extreme to sustain consistently, which is why 98% is the favored example in practice.